Support
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Support Perennial
FAQ, guides and dedicated contact.
General questions
How do I get an invoice?
Purchases go through the App Store or Google Play; your invoice is available in your account on the relevant store.
How do I request a refund?
Refunds are handled by Apple and Google. Write to us if you need help with the process.
Can I suggest a feature?
Yes, gladly. We read every message — but we only add what makes the app clearer.
Deleting your data
Your tasks and reminders stay on your device: clear them with “Clear all” in the app settings, or uninstall the app. For data kept on our servers (your identifier and your purchase), request deletion:
- Open Perennial → Settings, then copy your identifier (UserId).
- Email contact@dryseason.studio with the subject “Data deletion”, including that identifier.
- We delete the associated data within 30 days. Some transaction data may be retained where required by law (accounting).